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Service & Support

From installation to troubleshooting, Axcend delivers responsive service and expert support to keep your workflows running smoothly.
Service & Support
Solutions Start Here

Reliable Help, Real People

Whether you're troubleshooting an issue or looking to optimize performance, Axcend’s service and support team is here to help. Our experts provide fast, reliable assistance—remotely or in-person—to ensure your Focus LC system delivers results without interruption.

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Responsive Support You Can Count On

When you reach out, you’ll talk directly with a knowledgeable Axcend team member—no frustrating call centers or endless tickets. We’re dedicated to resolving your questions quickly and efficiently.
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Training & Resources

New to capillary HPLC? Need a refresher? Our team provides personalized training to help you and your team master your Focus system—from routine maintenance to advanced workflows.
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Flexible Service Options

Choose the support model that works best for you. Axcend offers remote diagnostics, onsite service, and phone support to meet your lab’s needs. Whether you’re on the bench or in the field, we’ve got you covered.
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Stay Up and Running

Our goal is your uptime. With fast turnaround times, expert guidance, and a team that understands the demands of analytical chemistry, Axcend helps you keep your research, quality control, and production moving forward—without missing a beat.
Let's Get You Back On Track

Submit a Support Request



For the fastest service, please fill out the form above. Alternatively, you can send us an email at support@axcendcorp.com.